Dear global users and partners of EJEAS and lookearth brands:
To safeguard the legitimate rights and interests of all users and maintain the good reputation of our brand, we hereby notify you of the relevant situation of our core self-owned brand EJEAS in the Turkish market and the measures for product usage control as follows:
Our company, Shenzhen Ejeas Intelligent Technology Co., Ltd. (hereinafter referred to as “our company”), has found that its core self-owned brand EJEAS’s 9th category trademark (covering core product categories such as scientific instruments and electronic devices) has been maliciously registered by a local company in the Turkish market. This situation has led to our company being unable to carry out normal sales and brand operation activities in the Turkish market. What is more serious is that there are currently infringement sales activities in the Turkish market that imitate the official website of EJEAS in Turkey (the link of the counterfeit official website is: www.ejeas.com.tr). The products sold through such counterfeit channels have not been quality inspected by our company, and not only pose serious usage safety hazards, but also users cannot enjoy the regular after-sales service and technical support provided by our company. Your legitimate rights and interests have been greatly damaged.
In response to the aforementioned trademark infringement and counterfeit sales issues, our company attaches great importance to them and has taken resolute measures to protect our rights. We have officially entrusted a professional intellectual property legal team to file an application for the invalidation of the malicious registration of the EJEAS trademark in the 9th category in the Turkish market, and are fully committed to recovering the trademark rights to resolutely safeguard the legitimate rights and interests of the brand and its users.
To prevent users from mistakenly purchasing counterfeit or substandard products from the source and avoid problems such as lack of after-sales service and usage malfunctions caused by counterfeit products, our company, with a high sense of responsibility towards users, has decided to implement anti-counterfeiting control measures for all EJEAS and lookearth brand products under our company. Starting from the date of this notice, all EJEAS and lookearth brand products officially manufactured by our company have been set with activation restrictions for the Turkish market. The above-mentioned products will be unable to complete the activation process within the territory of Turkey, and thus cannot be used normally.
Here, our company solemnly reminds all users and partners:
– Please verify the legitimacy of the purchase channel through our official channels (official website: ejeas.com and official authorized agents) without fail. Do not purchase EJEAS and lookearth brand products through non-official or unknown sources to avoid being deceived.
– If you find any non-official channels claiming to sell EJEAS brand products in the Turkish market, or any suspected counterfeit official websites, please promptly report it through our official customer service channels. Our company will cooperate with relevant departments to investigate and handle the situation.
– Regarding the subsequent progress of trademark rights protection, our company will update the information in a timely manner on the official website ejeas.com. Please stay tuned.
This control measure is a necessary step to safeguard the rights and interests of users. We sincerely apologize for any inconvenience it may cause to some users and sincerely appreciate your understanding and support. If you have any questions, you can contact us through the following official channels:
Official customer service email: [email protected]；
Official customer service hotline: +86-0755-83767788 ；
Shenzhen EJEAS Intelligent Technology Co., Ltd.
Released Date: December 3, 2025
