Return policy

To qualify for a refund, you must first contact our customer service team to request a return authorization within 30 days of purchase date.

Please note – returned Product(s) must be in good physical condition (not physically broken or damaged) and in the original package and its contents: all accessories originally included with your purchase must be included.

Additional terms and conditions:

-Shipping and handling charges, and taxes paid (such as state, customs, or VAT) are not refundable.

-You are responsible for and must prepay all shipping charges.

-Please note: Customs duties are borne by the customer.

Limited Warranty

Shenzhen EJEAS Technology Co., Ltd. (“EJEAS”) warrants that this product (“Product”) shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials. The devices have a Warranty Period of only one (1) year from the date of purchase by the first consumer purchaser of this product.
This warranty is limited to the repair and/or replacement, at EJEAS’s discretion, of defective or non-conforming Product, and EJEAS shall not be responsible for the failure of the Product to perform specified functions, or any other non-conformance caused by or attributable to:
(a) any misapplication or misuse of the Product;
(b) failure of Customer to adhere to any of EJEAS’s specifications or instructions;
(c) complementary equipment or software not furnished by EJEAS.
Limited warranty service may be obtained by delivering the Product to EJEAS or to the international distributor it was purchased through, and providing proof of purchase or dated receipt. Customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to EJEAS, and to use the original shipping container or equivalent.

Warranty Guide

Warranty procedure

EJEAS provides the warranty service ONLY through the sales channels where the purchase was made.

Return procedure

– Contact the store where you made the purchase.

– If you have difficulty contacting the store of purchase, please contact EJEAS for support.