FAQs

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You can purchase it in our official mall or third-party platform flagship store, or you can contact your local dealer.

EJEAS official mall：https://buy.ejeas.com/

For products that have already been purchased, you can check the authenticity through the APP. (This method is only for motorcycle intercoms with Type-C interface)

You can buy it at our official mall.

Buy accessories: https://buy.ejeas.com/product-category/accessories/

If the official mall does not have the accessories you need, you can also leave us a message.

The devices have a Warranty Period of only ONE (1) year from the date of purchase by the first consumer purchaser of this product.

For questions about product functions and operations, Fill out the question form at the bottom or you can write email for us.

For after-sales return and exchange issues, you need to contact the platform store where you purchased the product. The warranty is provided by the platform store where you purchased it, because the company needs to trace the source according to the corresponding platform.

More detailed please read warranty policy and Sales and Refunds

Yes, You can use different models of products together.

For pairing video, please see the operation video

We do not recommend this. Due to different hardware and software and product functions, some problems may occur during use, I hope you understand that this is not a problem of the machine itself.

You can use different brands and different models of products together, but we do not recommend this.

Due to different hardware and software and product functions, some problems may occur during use, I hope you understand that this is not a problem of the machine itself.

X10, Q8, MS8, MS20, K1, K1 PRO, K1 PRO+ can all be paired together via Mesh. When used together, the number of users will be based on the device with the fewest users.

Other Mesh Intercom
Our Mesh product is a confidential call channel. We only support the combination of products of the same brand and series. Other Mesh products are not within the scope of the test and cannot guarantee the usage. You can use Bluetooth pairing to pair with other devices.

If it says that the device cannot be found, please try to replace the Type-C USB data cable or update the USB HID driver or change the computer device and test again. Currently, it is only supported to upgrade through the upgrade program.

The newly purchased device may be the latest version, which is higher than the update firmware package. If there is no problem with your device, it is not recommended to update.

When registering an account on the APP, the email cannot receive the verification code:
This may be because your email rules are set to reject emails. Please adjust the email receiving rules or change another email account.

 

Switch to English on the SafeRiding APP:
https://www.ejeas.com/saferiding-app-language-conversion-tutorial/

 

Guide to pairing the APP with the device:
https://www.ejeas.cn/connect-with-device-saferiding-app/

 

SafeRiding APP registration account and Q8 connection APP：
https://www.youtube.com/watch?v=dovrgh6JoeQ

 

Tutorial for checking authenticity:
https://www.youtube.com/watch?v=ciIc_iHum30

 

STILL QUESTION?

Leave a message and you will receive a response within 1-3 business days