FAQs

we’re here to help

Q1. Where can buy genuine products?

You can buy it at our official website or contact your local dealer. EJEAS shop

Q2. Where can buy replacement parts? or What to do if parts are missing?

You can buy it at our official website or contact your local dealer. Buy accessories
If the official website does not have the accessories you need, you can also leave us a message.

Q3. how much does it cost for shipping?

Limited delivery costs, some regions charge rules separately.
Remote areas need additional shipping costs.
You can also choose express delivery service, which requires additional costs.

Q4. How long after the purchase can be shipped?

Shipped within 1-10 business days after payment.

Q5. How long does it reach to me?

Determined by delivery distance and transportation method.

Express delivery is generally within 2-10 day.

Q6. What is your warranty policy?

The devices have a Warranty Period of only ONE (1) year from the date of purchase by the first consumer purchaser of this product.
More detailed return and warranty policy please read Sales and Refunds

Q7. Can your intercom be used with ejeas other model intercom?

Yes, You can use different models of products together, but we do not recommend this.
Due to different hardware and software and product functions, some problems may occur during use, I hope you understand that this is not a problem of the machine itself.

Q8. Can your intercom be used with other brands of intercom?

You can use different brands and different models of products together, but we do not recommend this.
Due to different hardware and software and product functions, some problems may occur during use, I hope you understand that this is not a problem of the machine itself.

Q9. How to upgrade the firmware?

Sorry, firmware upgrade is not supported at the moment, we will launch APP with firmware upgrade function in the future, please follow our Facebook news. Facebook @EJEAS2016

Q10. Does support multiple V4 and V6 pairings?

At present, we have created a V4 and a V6 pairing operation video on YouTube, a V4 and two V6 pairing operation video, and who’s online when one exits the group after pairing. Youtube @EJEAS & VNETPHONE
you can try to pair multiple machines, looking forward to you Video sharing.

Q12. How to operate the intercom?

Click to view the operation video
Follow our YouTube channel to get the latest intercom operation videos and information. Youtube @EJEAS & VNETPHONE
At the same time look forward to you sharing video for use of intercom.

Q13. About intercom the number of people talking at the same time?

Single headset
E1, V1-2, V1-1

Two people talking at the same time
Quick 20, E300, E200, SKI 10, Eagle
Q7(one main intercom can switch six sub-intercoms)
E6, E6 plus, V6, V6 pro, V6C (one main intercom can switch five sub-intercoms)
E2 (one main intercom can switch three sub-intercoms)

Four people talking at the same time
V4, V4C, FBIM

Five people talking at the same time
V8, V8 SV

Q14. Which intercoms have handles? Can be used by other machines?

Comes with handle: E6 Plus, V8
Choose to buy EUC handles: Q7, Quick20, E300
PS: The handle remote control of E6 Plus and V8 is independent configuration and cannot be used universally. The EUC is limited to certain machines.

STILL QUESTION?

Leave a message and you will receive a response within 1-3 business days